1. About Us

Shoe Steamer is operated by Sifi LLC, located at:

3130 Grants Lake Blvd., #16534

Sugar Land, TX 77496, United States

Throughout this policy, “we,” “us,” and “our” refer to Sifi LLC.

2. Overview

Your privacy matters to us.

This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our website, products, and services (collectively, the “Services”).

By using our Services, you agree to the practices described in this policy.

3. Information We Collect

We collect information in the following ways:

a. Information You Provide

When you interact with us, you may provide:

• Name
• Email address
• Phone number
• Shipping and billing address
• Payment details (processed securely by third-party providers)
• Any information you submit through forms, surveys, or support requests
  

b. Communication Data

When you contact us (email, SMS, or support), we may collect:

• Messages and correspondence
• Preferences and feedback
• Interaction history
  

c. Marketing & SMS Data

If you opt in to receive marketing:

• We may collect your phone number and email
• We track engagement (opens, clicks, interactions)
  

4. How We Use Your Information

We use your information to:

• Process orders and deliver products
• Communicate with you about your order or account
• Send updates, marketing, and product information
• Improve our website, products, and services
• Detect and prevent fraud or misuse
• Comply with legal obligations
  

5. SMS & Marketing Communications

By providing your phone number and opting in, you agree to receive marketing text messages from Shoe Steamer.

• Message frequency may vary
• Message and data rates may apply
• You can opt out at any time by replying STOP
• For help, reply HELP or contact us at support@shoesteamer.com
  

Consent to receive SMS messages is not a condition of purchase.

You may also unsubscribe from emails at any time using the link in our messages.

6. Sharing Your Information

We do not sell your personal information.

We may share your information with:

• Service providers (payment processors, email/SMS platforms, analytics tools)
• Shipping and logistics partners
• Legal authorities if required by law
  

All partners are required to handle your data securely.

7. Data Retention

We retain your information only as long as necessary to:

• Fulfill the purposes outlined in this policy
• Comply with legal obligations
• Resolve disputes and enforce agreements
  

8. Your Rights

Depending on your location, you may have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion of your data
• Opt out of marketing communications
• Withdraw consent at any time
  

To exercise any of these rights, contact us at:

support@shoesteamer.com

9. Data Security

We take reasonable measures to protect your personal information using industry-standard safeguards.

However, no method of transmission over the internet is completely secure.

10. International Users

If you access our Services from outside the United States, your information may be transferred to and processed in the United States.

11. Changes to This Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated effective date.

12. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, you can contact us at:

Sifi LLC

3130 Grants Lake Blvd., #16534

Sugar Land, TX 77496

United States

Email: support@shoesteamer.com